d2mini
Reef enthusiast
Well, I'll just lay it out flat and let you make of it what you will.
I ordered a set of lights from Catalina and they shipped close to a week later. They arrived several days later and when i opened the box I found this...
3 (out of 6) broken bulbs.
So i emailed them right away with the pic attached.
This was saturday when they arrived and I was really needing light on my tank so I decided I would just buy replacement bulbs locally and asked them if they could just credit my credit card for the 3 bulbs. I figure this would save the hassle of shipping and more possible damage (since they didn't seem to know how to pack in the first place). I received a response back within the hour. No apology for the damage or anything, just a one-liner...
"i can give you a $30 credit or reship monday."
:shock:
These bulbs will cost me $25 a piece plus tax locally. So I responded...
"$30??? That's crazy. You can go ahead and ship and I'll have extras."
20 minutes later i get another one line response...
"are the bulbs 39 watt"
:shock:
Don't you have this information on file with my order?
So i replied "yes, 39 watt" and that was it.
Meanwhile, i went out and got the bulbs. Installed them and everything works great. I wouldn't have posted this thread or the pic normally because stuff happens, boxes get dropped during shipment, etc. But shoot... at least show a little compassion or something for your customers. If $30 was all you could credit me maybe an explanation to go along with it would have been nice. So anyway, that's my experience with Catalina Aquariums.
I ordered a set of lights from Catalina and they shipped close to a week later. They arrived several days later and when i opened the box I found this...
3 (out of 6) broken bulbs.
So i emailed them right away with the pic attached.
This was saturday when they arrived and I was really needing light on my tank so I decided I would just buy replacement bulbs locally and asked them if they could just credit my credit card for the 3 bulbs. I figure this would save the hassle of shipping and more possible damage (since they didn't seem to know how to pack in the first place). I received a response back within the hour. No apology for the damage or anything, just a one-liner...
"i can give you a $30 credit or reship monday."
:shock:
These bulbs will cost me $25 a piece plus tax locally. So I responded...
"$30??? That's crazy. You can go ahead and ship and I'll have extras."
20 minutes later i get another one line response...
"are the bulbs 39 watt"
:shock:
Don't you have this information on file with my order?
So i replied "yes, 39 watt" and that was it.
Meanwhile, i went out and got the bulbs. Installed them and everything works great. I wouldn't have posted this thread or the pic normally because stuff happens, boxes get dropped during shipment, etc. But shoot... at least show a little compassion or something for your customers. If $30 was all you could credit me maybe an explanation to go along with it would have been nice. So anyway, that's my experience with Catalina Aquariums.