So, I'm now in tears!!! Just called the owner of the Store that has installed and been doing monthly maintence on my tank. Her advice with 40 years of saltwater experience. "If your problems is with your snails, just don't put any in the tank!"
As I'm expressing my concern for the quality of life of the animals that I'm purchasing she says, "I like escargo - don't know what your problem is."
Then I hear, "It's a new tank - wait another 6 months before you add any snails." "There is no way for us to check each piece of equipment that's on the tank for voltage." If your fish are fine, just enjoy a beautiful tank of pretty fish!"
AAAAAAUAUAUAUAUAUAUGH
I just hung up on her - and now have to decide if they guy that's been doing my maintenence is going to continue this or I'm completely on my own. Where in the world has good customer service gone... Thanks for listening (or reading) my rant!
As I'm expressing my concern for the quality of life of the animals that I'm purchasing she says, "I like escargo - don't know what your problem is."
Then I hear, "It's a new tank - wait another 6 months before you add any snails." "There is no way for us to check each piece of equipment that's on the tank for voltage." If your fish are fine, just enjoy a beautiful tank of pretty fish!"
AAAAAAUAUAUAUAUAUAUGH
I just hung up on her - and now have to decide if they guy that's been doing my maintenence is going to continue this or I'm completely on my own. Where in the world has good customer service gone... Thanks for listening (or reading) my rant!