I dont remember their names but the first time was a guy with a monotone voice and the other guy with the attitude right out of the box had a middle eastern accent.Do you know who at BRS you have been talking to?
Yes that is the first of the dual di filter. It is a color changing cartridge. It will be depleted in a month at this rate. The guy with the middle eastern accent told me that was normal sometimes to replace them monthly. That is when I realized I am dealing with a jerk.
Well my patience has finally ran out. Reid left for the day and I talked to another guy that ran a million questions by me and will not take care of this after I sent them all the pictures. They found a loophole to avoid helping me. They said I need to show them a receipt knowing that I cannot get in touch with the seller. They are insinuating that it may not be their filter. What the heck???? It says Bulk Reef Supply on the r/o. They suggested I ship them the membrane for testing at my cost. BS!!! I am done paying for other peoples mistakes.
I will update if these clowns own up to their responsibilities. My experience with them is not reflecting what I have heard about them in the past. Even walmart would have taken care of this.
Damn, that sucks. However, their warranty states that you as a buyer need to send back the unit at your cost for them to investigate the unit and filters. I know this because I just read it this morning.
If it was me, I'd be camped out at the retailer you bought it from, making them come up with the receipt, and a replacement, functional unit. You can also remind them that it only costs 25.00 to file a small claims action in this state, and that bad reviews in the community and on the web are free (and fun at times).
Did something else happen??