That was my first thought, so I did the same thing. It even makes the vibrating noise when I lift the pump up off the bottom and it's not sitting on anything.
I really thinking about trading up for an Eheim, Tunze, or something else.
with the pump under water rotate it slowly until all air bubbles
stop. you can do it with the pump running as long as you dont
suck air back into the pump
Well....I don't know what happened, but it's a lot quieter now. I had shut it off last night (tank is in the bedroom) and when I started it back up this morning there was just a slight hum of the motor. I can live with the hum, it was the other god awful noise I was having an issue with