That's annoying, but I'm sure you have plenty that are alive, that's why John sends extra, dumb shipping issues out of his control.
I ordered a cleanup crew in January maybe (it was winter), the shipper messed up, sent it to Illinois, it got delayed in Chicago for days, left in my driveway in a foot of snow. John from reefcleaners was awesome, offered to ship a free crew even though it wasn't his fault but I opened the box, got them in a warm bucket and, Those suckers were still alive!
I don't know about that star, he might not have enough to eat now and you'll have to supplement feed him, which always seemed counterproductive to me for a clean up crew member