Cathic
Fish Wrangler
So I was really hyped to get my order from TBS tomorrow. I was hoping the experience would go smooth and no problems would happen especially for the first time ive ordered from there. Unfortunately it didnt go that way, he shipped my order early and it arrived today, I didnt get the notice until 5 when southwest called and then checked and confirmed by email that he had indeed accidentally shipped early. I wasn't able to pick the shipment up until after 10 hours after it arrived. So it sat in an open warehouse at 50 degree weather for 10 hours. I know it was just human error, but I was not ready to get the shipment on short notice, and had to stress through getting it all taken care of. On top of that, every box sent was leaking and all of the styrofoam coolers had been cracked and allowing water to slowly and freely leak out. Im really not all to upset but the fact that this didnt go smoothly really is upsetting. I sent Richard an email, hoping he will have some support as i lost several snails and hermits, also a cuke. :frustrat::frustrat: Oh, I don't want anyone to believe I am giving TBS a terrible review, I love the products the rock is amazing and the extras are absolutely gorgeous. Everything really is nice, I just wanted to know if anyone else had a similar problem or has dealt with having to replace things from TBS