bjohanson1234
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Recently, I ordered an aquarium stand from Drs Foster and Smith. Shipped Fed Ex Ground. Shipped really fast out of Drs. As always I track my deliveries and acouple days later, noticed that it had departed from one fed ex location but never arrived along with the other shipments in my order. I waited a couple days then called Fed Ex to see what the problem was. I expected to stay on hold for half an hour then have to complain my way into an agreement.
The exact opposite happened. I was talking with a LIVE person within 5 minutes and just gave them my tracking number and they said they would check on it. The next day they called and told me that the shipping label had been damaged and sent back to Drs.
I then called up Drs. knowing that they have excelent customer service. I got exactly what I was expecting and within another 5 minutes, they told me another stand was on the way.
This is what customer service is all about. I will always do business with Drs. and Fed Ex because of how well they handled things.
Brian
The exact opposite happened. I was talking with a LIVE person within 5 minutes and just gave them my tracking number and they said they would check on it. The next day they called and told me that the shipping label had been damaged and sent back to Drs.
I then called up Drs. knowing that they have excelent customer service. I got exactly what I was expecting and within another 5 minutes, they told me another stand was on the way.
This is what customer service is all about. I will always do business with Drs. and Fed Ex because of how well they handled things.
Brian